Complaint
We Care
If you have private health cover with Allianz, BUPA Australia, Medibank, or NIB, Please talk to our staff to check your eligibility.
Click here for private health insurance
We recognise that patients have certain rights and we will endeavour to support these rights. If you are unhappy with any aspect of the services we provide to you or if you feel your rights are not supported, we would appreciate your comments. Your doctor, or the receptionists on duty are available to discuss any problems you may have.
Should you wish to take any complaints further you can contact: The office of the health ombudsman.
The information for the NSW health ombudsman are as follows:
(02) 9219 7444
Toll Free in NSW 1800 043 159
(02) 9219 7555
National Relay Service on 133 677
(02) 9281 4585
Level 13, 323 Castlereagh Street (corner of Hay St) SYDNEY NSW 2000
(The office is located close to Central Station and is accessible by wheelchair)
(Opening hours 9.00am to 5.00pm Monday to Friday)
Locked Mail Bag 18 STRAWBERRY HILLS NSW 2012
Post To Practice Address : Suite 15/178 Queen Street St Marys NSW 2760
Here are some of the ways you can book a Doctor's visit.
Call us at:
Call 13CURE (132873)Book online, and bypass the call centre queue
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Discover why 13CURE is trusted across New South Wales. Watch our video to hear directly from our patients about their experiences with our dedicated after-hours medical service. With a 99% satisfaction rate, we strive to exceed expectations in care and communication, ensuring your well-being is always our priority.
