Our Policies
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Our Policies
The foundation of our data protection commitment
We clearly communicate how we collect, use and protect your personal and medical information.
Your data is only collected and used with your explicit consent for specified medical purposes.
Industry-leading encryption and security measures protect your data from unauthorised access.
This Privacy Policy applies to 13CURE and the services we provide through an AGPAL Accredited Medical Deputising Service. All clinicians offering care through 13CURE are Australian based and fully AHPRA-registered, ensuring that your personal information is managed by qualified medical professionals. Our organisation is also listed on the ASIC register as a recognised Australian company, supporting transparency in how we operate. This Privacy Policy applies to 13CURE and our services delivered through an AGPAL Accredited Medical Deputising Service. All clinicians are Australian based and AHPRA-registered, and our organisation is listed on the ASIC register as a recognised Australian company.
To provide medical services, we collect necessary personal details including:
To deliver quality care, we collect and maintain clinical records including:
All data transmitted uses 256-bit SSL/TLS encryption, the same technology used by banks.
Records are stored on secure Australian servers with layered access controls and regular audits.
Only authorised clinicians involved in your care can access records. All access is logged and monitored.
We conduct internal and external reviews to meet the highest industry standards.
Our telehealth platform uses encrypted video connections to protect your privacy. Telehealth records are protected to the same standard as in-person visits.
13CURE complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We're also bound by the Health Records and Information Privacy Act 2002 (NSW) and OAIC guidelines.
Request access to your personal and medical information at any time.
Ask us to correct information you believe is inaccurate or incomplete.
Complain directly to us or to the Office of the Australian Information Commissioner (OAIC).
Withdraw consent for certain uses, subject to legal and clinical requirements.
We share personal and medical information only when necessary for your care or when required by law. We will seek your consent before sharing, except in the specific circumstances below.
We may use trusted providers (secure cloud, billing systems, telehealth) to deliver services. They're contractually bound to protect your information and can only use it for authorised purposes.
After the retention period, information is securely destroyed or deleted to prevent unauthorised access or reconstruction.
13CURE is governed by the Australian Privacy Principles (Privacy Act 1988 (Cth)) and relevant State Health Privacy Principles. We follow the RACGP Handbook for managing health information in general practice (4th ed.). All information gathered is treated as private and managed with strict confidentiality. This policy explains how we record and manage client information.
If calls are missed, we'll return them as soon as possible. Urgent matters are prioritised.
We monitor your care journey and proactively follow up when needed.
We value your time and peace of mind. We aim to respond promptly and keep you informed at every stage.
Staff have access for practice operations and relevant external organisations. Firewalls and anti-virus tools are in place, but responsible use is essential.
Policy Purpose: ensure staff awareness and compliance with IT-security guidelines to protect our digital environment.
Applies to all team members, business or personal use. The management team is the designated social media officer and approves all official posts.
Official posts require officer approval; content may be removed at our discretion.
We follow AHPRA national law and remove testimonials that endorse our services. Unsolicited testimonials on external platforms are beyond our control.
We collect information to deliver quality healthcare and to communicate about services/products that may support your health and lifestyle.
When you register or book your first appointment, you authorise 13CURE to use your information for your care. Only staff who need access will use it. If we need to use it for another purpose, we will seek consent.
From third parties when direct collection is not possible:
We disclose only what is necessary, for example to:
Overseas transfer: only with your consent or where destination privacy laws are substantially similar to the APPs.
With your consent (except in exceptional circumstances), we regularly share clinical reports with your GP to ensure continuity of care.
De-identified information may be used to improve services or for research in the public interest.
If legally permitted for significant public-interest research, identifiable data may be disclosed following Government guidelines - and we will discuss it with you.
You may request access to your medical record. We may redact information to protect others' privacy or refuse access where serious harm could occur. Fees may apply depending on the request. You can discuss your care with our staff at any time.
We comply with Australian privacy legislation for electronic and paper records and maintain secure systems to prevent unauthorised access. Misuse of confidential information is prohibited and may lead to legal action.
As an AGPAL-accredited AMDS provider, we follow the Australian Open Disclosure Framework.
Concerns? Call 13 2873 or email admin@13cure.com.au.
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13CURE may update this Privacy Policy at any time at its discretion.
If you are concerned about the privacy or accuracy of your information, contact our Privacy Officer. Incorrect data will be corrected or your concerns noted in your record; original notes are retained for legal reasons.
By providing personal information, you consent to our collection, use and disclosure as outlined. Any organisation we share with must apply reasonable safeguards and use the data only for contracted services.
Aamer Shahzad
13CURE - Suite 15/178 Queen Street, St Marys, NSW 2760
Our Privacy Officer will respond to enquiries or complaints as soon as possible.
Learn about our clinical governance and AHPRA standards.
Discover our encrypted online consultation platform.
Discover why 13CURE is trusted across New South Wales. Watch our video to hear directly from our patients about their experiences with our dedicated after-hours medical service. With a 99% satisfaction rate, we strive to exceed expectations in care and communication, ensuring your well-being is always our priority.
